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      Política de reembolso

      Exchange Policy

      May I exchange my order?

      with varieties of products on our platform, we understand picking the product might be a bit difficult from a computer screen, so we are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with as each hair have a unique seal and hair net. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our physical clients, workers and our ourselves

      How can I exchange Wigs, Hair extensions or any product i get from Afrocentric Hair Bar?

      You can contact us within 15 days after you received the item.
      After we confirm your exchange request, we will give you a return address (since we ship from different part of the globe, return address may vary based on your location. please do not return item without contacting us first)
      We will not charge the restocking fee (Customized Product Excluded, Customized products will charge a 10% restock fee), but you are responsible for all exchange shipping costs (return shipping cost), which is $25 usd - 35 usd (it depends on the shipping method you chose to return with).
      all customers within calgary, alberta province will receive free exchange on product that have NOT been opened, worn or tampered with.
      If you want to exchange a different item, please let us know, but you may need to pay the price difference if there is any. Please note that No Coupon Codes can be used on price difference.
      We will send you the product, after we received, inspected and confirmed that the returned extensions was not be opened, altered and undamaged.
      Return Policy

      May I return my order?
      You can contact us within 15 days after you received the item.

      Although we have very low return rates and we are so proud of our high quality products that we offer, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns on product that have not been opened, worn or tampered with as each hair have a unique seal and hair net. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and WE DO NOT ACCEPT opened items to be returned for the safety of our physical clients, workers and our ourselves

      How can I return product bought on Afrocentric Hair Bar?

      We will not charge the restocking fee (Customized Product Excluded, Customized products will charge a 10% restock fee), but you are responsible for all exchange shipping costs (return shipping cost), which is $25 usd - 35 usd (it depends on the shipping method you chose to return with).
      all customers within calgary, alberta province will receive free returns on product that have NOT been opened, worn or tampered with.
      We will send you a refund to the payment method you use on our ecommerce platform, after we received, inspected and confirmed that the returned extensions was not be opened, altered and undamaged.

      Contact us, if you may exchange or return your items.